hi555 Privacy Policy — Your Data, Protected

This Privacy Policy applies to hi555 ("hi555", "We", "Us", "Our") and governs the collection, processing, storage and sharing of personal data in connection with the hi555 online casino and sports betting platform accessible at hi555.one (the "Platform"). By creating an account or using any part of the Platform, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and use of your personal data as described herein. If you do not agree with this Privacy Policy, you should not create an account or use the Platform.

hi555 takes data privacy seriously and operates in accordance with internationally recognised data protection principles. We collect only the personal data that is necessary for us to provide a safe, fair and compliant gaming service to players based in Bangladesh. We do not sell your personal data to third parties for marketing purposes. We do not share your data with third parties except in the limited circumstances described in this Policy.

hi555 collects personal data in two main ways: information you provide to us directly, and information we collect automatically when you use the Platform.

hi555 uses your personal data for the following purposes, each of which is necessary to provide you with a functional, secure and compliant gaming service:

• Account creation and management: to register your account, verify your identity, process your KYC documentation, and maintain the accuracy of your account records.
• Payment processing: to process your deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, bank transfer and card payments, and to maintain a complete transaction history for your account.
• Game service delivery: to provide access to our casino games, sports betting markets, live dealer tables and other gaming content, and to record game results, bets and outcomes accurately.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse and other prohibited conduct as defined in our Terms and Conditions.
• Responsible gaming: to monitor player activity for indicators of problem gambling, to apply deposit limits and session restrictions requested by you, and to process self-exclusion and time-out requests.
• Customer support: to respond to your support queries, complaints and feedback, and to maintain a record of all communications for quality assurance purposes.

hi555 processes your personal data on the following legal bases:

• Contractual necessity: the majority of the data processing described in this Policy is necessary for the performance of the contract between you and hi555 — i.e., providing you with access to the Platform and its gaming services.
• Legal obligation: certain data processing — including KYC identity verification and AML transaction monitoring — is required to comply with applicable legal obligations.
• Legitimate interests: we process certain data — including fraud detection signals and platform usage analytics — on the basis of our legitimate interest in keeping the Platform safe, preventing financial crime and improving our services.
• Consent: where we rely on your consent as the legal basis for processing (for example, for optional marketing communications), we will ask for your explicit consent separately and you may withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

hi555 does not sell, rent or trade your personal data. We share your personal data with third parties only in the following limited circumstances:

• Payment service providers: we share the minimum necessary payment data with our payment processing partners (including bKash, Nagad, Rocket, Upay, and card payment processors) solely for the purpose of completing your deposit and withdrawal transactions. Each payment provider is bound by their own data protection obligations.
• Game and technology providers: our casino games are provided by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. These providers may receive limited gameplay data (such as your anonymised player ID and bet history for the specific game) in order to operate their game software correctly.
• Identity verification services: we use third-party KYC and identity verification providers to assist with document verification. These providers process your identity documents solely for verification purposes under strict confidentiality obligations.
• Legal and regulatory authorities: where required by applicable law, court order or lawful request from a government or regulatory authority, hi555 may disclose your personal data to the relevant authority. hi555 will notify you of any such disclosure request where we are legally permitted to do so.

All third parties who receive personal data from hi555 are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

hi555 uses cookies and similar tracking technologies on the Platform. Cookies are small text files placed on your device that help us recognise you, remember your preferences and analyse how you use the Platform. We use three categories of cookies:

• Essential cookies: these are strictly necessary for the Platform to function. They enable core features such as user authentication, session management and secure payment processing. Essential cookies cannot be disabled without breaking core Platform functionality.
• Functional cookies: these cookies remember your preferences and settings (for example, your preferred language and display settings) so that you do not need to re-enter them each time you visit the Platform.
• Analytics cookies: we use anonymised analytics data to understand how players navigate the Platform, which games are most popular and where technical issues arise. This data is used only to improve the Platform and is not linked to your identity.

You can manage cookie preferences through your device browser settings. Please note that disabling essential cookies may prevent you from logging in or using certain features of the Platform. hi555 does not use cookies to serve third-party advertising on the Platform.

hi555 retains your personal data for as long as your account remains active and for a defined period after account closure. The retention period for each category of data is determined by the purpose for which it was collected and by applicable legal retention requirements. As a general rule, hi555 retains account registration data and transaction records for a minimum of five (5) years following account closure, in line with standard financial services record-keeping requirements. KYC documents are retained for the same minimum period. Support communications are retained for up to three (3) years following the resolution of the relevant query.

Once the applicable retention period has expired and there is no outstanding legal obligation or investigation requiring continued retention, hi555 will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, the anonymised data may be retained for longer periods for statistical and platform improvement purposes, but it will no longer be capable of identifying you as an individual.

hi555 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. Our security programme includes SSL/TLS encryption for all data transmitted between your device and the Platform, encryption of sensitive data fields at rest in our databases, strict internal access controls limiting staff access to personal data on a need-to-know basis, regular security reviews and penetration testing of our platform infrastructure, and multi-factor authentication requirements for administrative access to our systems.

As a player on the hi555 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via 24/7 live chat or by email at [email protected].

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay or any other supported payment method, your transaction is processed by the relevant third-party payment provider. Each of these providers operates under their own privacy policy and data protection framework. hi555 shares only the minimum data necessary with these providers to complete your transaction — we do not share your gaming history, bonus status or account balance with payment providers.

hi555 is not responsible for the data practices of third-party payment providers. We encourage you to review the privacy policies of any payment provider you use before linking your mobile financial account or bank account to hi555. If you have concerns about how a payment provider handles your data, you should contact that provider directly.

The hi555 Platform is strictly intended for adults aged 21 and above. hi555 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data and, if applicable, return any net deposits in accordance with our underage account closure procedures.

hi555 reserves the right to update this Privacy Policy at any time. When we make material changes to this Policy, we will post the updated version on the Platform with a revised "Last updated" date and, where the changes are significant, we will notify registered players by displaying a prominent notice on the Platform or by sending a notification to the mobile number associated with your account.

Your continued use of the Platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Privacy Policy periodically to stay informed about how hi555 protects your personal data. If you object to any change in this Policy, you should stop using the Platform and contact our support team to close your account.

If you have any questions, concerns or requests relating to this Privacy Policy or to the way hi555 handles your personal data, please contact our Data Support team. We are committed to responding to all privacy-related enquiries promptly and transparently.